I had such a wonderful dress shopping experience earlier this summer that I wanted to share it. It's a great example of exceptional customer service, something that we strive hard at Botanical PaperWorks to provide.
It was late May when I arrived at Poppie Clothing in Winnipeg, in search of a dress for last weekend's wedding. The owner, Cecily, asked me if she could help and I said yes, explaining the event and the level of dressiness that I was looking for.
Cecily walked around the shop and deftly plucked out about half a dozen different dresses. I tried them all on and fell in love with the emerald green dress by French Spy. I've never worn emerald green and would never have picked this dress, but it was perfect and I'm so grateful for Cecily's help.
When I shop, I always look for experiences that I can apply to my own business. So what did I take away from this experience?
First, Cecily's help lead me to not one, but two fantastic dresses. I bought not just the emerald dress but also a white eyelet dress. Great customer service can lead to better sales for a company.
Second, because of the care that Cecily took in choosing dresses for me and then helping me select the best ones, I felt really confident about how I looked. Her great customer service gave me huge post-purchase confidence.
Third, great customer service needs to be shared so that's why I'm telling you about Poppie. I went to Poppie in the first place because my friend Kara had recommended it. And now I'm recommending it to you. Word of mouth is much more compelling than advertising.
So there you go - if need a special outfit, head down to Poppie Clothing and come away gorgeous. I know I did!